Keeping your personal data protected
What Data Do We Collect?
We may ask you to provide personal information when you:
Use our website;
Complete an enquiry form
Provide a testimonial or participate in any other customer reference activities;
Subscribe to newsletters, marketing and promotional emails or other materials;
Depending upon your use of our site, we may collect some or all of the following personal data
Contact information such as email addresses and telephone numbers;
Demographic information such as address, post code, preferences, and interests;
Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the “the General Data Protection Regulation (EU) 2016/679 from herein referred to as “GDPR”, at all times. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
Specifically, we may use your data for the following purposes:
Providing and managing your account;
Deliver the products and services you have requested;
Replying to emails from you;
Supplying you with emails that you have opted into. You may unsubscribe or opt-out at any time by contacting us at firstname.lastname@example.org
Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
Perform other functions or serve other purposes, as disclosed to you at the point of collection; or as required or permitted by law;
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Third parties whose content appears on our site may use third party Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it by contacting us at email@example.com.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations ;
For as long as we provide products and/or services to you ;
Retention periods in line with legal and regulatory requirements or guidance;
How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described in the How Do We Use Your Data section, and/or for as long as we have your permission to keep it. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps we take to secure and protect your data include:
Using encryption when transferring sensitive information;
Technical and organisational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
Limiting physical access to our premises;
Limiting access to the information we collect from you;
Ensuring that we and our Business Partners have appropriate security safeguards;
Where required by law, destroying or de-identifying personal information;
Do We Share Your Data?
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority. We may share your personal data with business partners to carry out the transactions you request or to make our business more responsive to your needs. Business partners may contact you with information about DPB Homes Limited and its products and services. We only share your personal information with Business Partners who agree to protect your personal information. We may share your personal information when providing products and services. We may sometimes contract with third parties to supply products and services to you on our behalf. These may include other tradesman that work for DPB Homes Ltd on a sub-contract basis. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
What Happens If Our Business Changes Hands?
How Can You Control Your Data?
In addition to your rights under the GDPR, or when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of our site without providing any data at all.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at firstname.lastname@example.org
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